Returns & Refunds Policy

 

At Kona Mountain Coffee, we take great pride in the quality of our products and want you to be completely satisfied with your purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The product must be unopened, unused, and in its original packaging.
  • Customers are responsible for covering the return shipping costs.

Please send all returns to:
Kona Mountain Coffee
73-4038 Hulikoa Drive Suite 5, Kailua Kona, HI 96740

Refunds & Replacements

If you are unsatisfied with your order, please contact us at orders@konamountaincoffee.com or by phone at 808-329-5005. Be sure to include:

  • Your order number
  • Your phone number

If your product arrives damaged, please include a photo of the damaged item when reaching out.

Important Notes:

  • Items that have been opened, tampered with, or consumed are not eligible for return or refund.
  • Our team will review each claim and determine whether a refund or replacement will be issued.

We appreciate your understanding and look forward to serving you with the best 100% Kona Coffee!

Family Owned & Operated

We specialize in 100% Kona Coffee grown on our farm and roasted in small batches.

Before KMC opened in 2009, Bill and Stephanie Dwyer were a part of Kona Confections and brought joy to many in the community with their beloved Korn Krunch Popcorn and handmade chocolates. Although Kona Confections has since closed, their cherished chocolate recipes live on at Kona Mountain Coffee.

Our family had a mission to create an unforgettable Kona coffee experience. From roasting our coffee beans in-store, creating our own drink recipes, to crafting our signature chocolates, we are dedicated to offering our customers the best we can.

Today, our entire family, along with close friends we've made along the way, have contributed to building Kona Mountain Coffee into what it is today, with each person playing a vital role in our success.

Our Mission & Values

Fueled by the Aloha Spirit, we relentlessly innovate to elevate the Kona Coffee industry, support local businesses, empower our team, and enrich our community.

Aloha Spirit

Our culture is deeply rooted in the values of kindness, respect, and excellence, shaping every interaction and driving us forward. This mutual respect influences how we treat each other and our work.

Local Farmer and Business Support

Commitment to fostering relationships and supporting agricultural communities and other local businesses.

Employee Empowerment

Cultivating an environment where employees are encouraged to contribute, grow, and thrive, ensuring our success is always shared with our team.

Community Contribution

Dedication to making a positive impact on our local community through impactful initiatives.

Relentless Innovation

Continuously pursuing new ideas and processes to move us forward, consistently delivering excellence to our customers.

Drop us a line

Have a question?

The best way to contact our shipping department is through emailing us.

orders@konamountaincoffee.com